The condensed list:

1.Realize that conflicts are inevitable at work.
2.Handle conflicts sooner rather than later.
3.Ask nicely.
4.Invite.
5.Observe.
6.Apologize.
7.Appreciate.
8.Identify the consequences.
9.Define an objective.
10.Request.
11.Get mediation.
Warning!!! If your conflict is with a manager, these steps may not be feasible, especially if the manager is insecure.

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